If you have ordered a gift from Swagbucks and it has been refunded, it is because your account needs to be verified. This is called the one-time account verification. This simple process can be completed easily. This is separate from confirming your prize each time by email or security answer.
When your account is selected for account verification, you will have two methods to choose from. You have the option of verifying via text message or a postcard.
If you select “Verify with a Text Message,” simply enter your 10-digit mobile phone number and click “Send Text.” You will receive a text message with a 4-digit pin within minutes. Enter that 4-digit pin and click “Authenticate Account.” When verification is successful, you will see a congratulations screen. The number cannot have been used previously on any other account, nor can a prepaid phone be used. You will then have to use the postcard mailing option.
If you choose to verify your account by mail, click on “Send Postcard.” From here, make sure that the address shown is correct. If it is not, click on “Edit Address:”
in your account. http://www.swagbucks.com/account/settings?key=2fkftLlyFJ#tab=account
Once you have verified your address, click on "Send Postcard." This postcard should arrive within 7-10 business days, and will have a 4-digit pin. Visit your "Account Details" page, and enter the pin. http://www.swagbucks.com/account/summary
When you have completed this process, you can continue to redeem. For more information please click here.